Good, its just the loading times and the glitches

My player ID is Jrr1971 and I recently entered the app to see all of my cards disapear except for some that I had packed, I just wanted to know if I got hacked or if its just a glitch and if the support team would be able to return my cards.

BPLCHAMPS35 about NBA Dunk from Panini - Card Collecting and Trading, v1.6.28